Transfers & tickets
Transfers
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Human answer rate
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Tickets open / claimed
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SLA breached
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Avg time to claim
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Avg time to resolve
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Transfers by outcome
No data yet
Transfers by department
No data yet
Transfers by destination
No data yet
Tickets by priority
No data yet
Tickets by category
No data yet
Transferred calls
How your team handles calls once the assistant puts them through. Talk time needs “Record transferred calls” on in Assistant Studio → Recording.
Recorded transfers
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Avg human talk time
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Total human talk time
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Human talk time by department
Nothing recorded yet.
Human talk time by person
Nothing recorded yet.
Recent transfers
| Started | Call | Destination | Department | Mode | Outcome | Ring time |
|---|---|---|---|---|---|---|
| No transfers yet | ||||||
Settings
Who calls are transferred to. Once set up you rarely need to change this.
No assistant yet — run the setup wizard to add departments.